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Frequently Asked Questions
For any unresolved questions, please contact our support team via email. We will respond as soon as possible to assist you.
How can I order laboratory equipment through Labixel?
Orders can be placed through our web inquiry form or by sending an email to sales@labixel.rs. Our team will contact you within 24 hours with an offer and delivery details.
When can I expect the delivery of the equipment?
Delivery time depends on the type of equipment and its availability from the manufacturer. Usually, delivery is organized within one to three weeks, and for more precise information, please contact our team.
Does Labixel provide installation and training for operating the equipment?
Yes. We offer expert on-site installation and training services, as well as online webinars. The training covers device operation, proper sample handling, and planning regular maintenance.
What is the warranty and after-sales support?
All our devices come with the manufacturer's warranty, and in collaboration with them, we also offer extended protection options. We provide service support and regular maintenance in Serbia and the wider region.
Can I get a customized solution for my laboratory?
Of course. Our team of experts analyzes your needs, suggests the most optimal equipment, and creates a solution tailored to your workflow – from integration to employee training.
Labixel doesn't follow trends – we create them.
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